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Gabriel Valenzuela
Office of the Ombudsperson
Oakland Unified School District
1000 Broadway, Suite 680*
Oakland, CA 94607
Telephone: (510) 879-4281*
FAX (510) 879-3678 *

*As of 9/30/13, we have move to a new location and are no longer at the Lakeview Campus. Please see new our address, telephone and FAX numbers.
WINTER RECESS: Our office will be closed during Winter Recess from Monday, December 23, 2013 and will reopen on Monday, January 6, 2014.

A. Overview
The Office of the Ombudsperson is responsible for the intake and monitoring of all formal District complaints. Formal complaints can be filed in this office.
The Ombudsperson is also responsible for investigating complaints regarding discrimination as well as complaints concerning the state program for English Language Learners (ELL) and retaliation for, or interference with ELL Program advocacy. The Ombudsperson also coordinates Williams Uniform Complaints and submits a Quarterly Report to the Governing Board. The Ombudsperson also serves as the Title IX Coordinator.
The District encourages the early, informal resolution of complaints at the site level whenever possible. If parents or guardians have a concern they should first contact the Principal at their child's school.  Please see the attached directory which lists the name of the Principal of each school.  [2013-14 Schools Director], [2012-13 Schools Directory]
If you have additional questions or are not satisfied with the resolution offered by your child's school Principal, you may also contact the Regional Executive Officer,  for additional assistance.  School Sites by Region - Network 2012-13
Charter Schools
If your child attends a public Charter School, you should contact the Principal of your child's school. Charter Schools Directory All charter schools have their own complaint procedures and Governing Board.  You may also contact the District's Charter Schools Office for assistance by contacting, Ms. Silke Bradford, Director of Quality School Providers, Office of Charter Schools at (510) 336-7572 or FAX (510) 482-6774.The Charter Schools Office is located at in Room 9, Tilden Campus, 4551 Steele Street, Oakland, CA 94619. Email:

B. Non-Discrimination / Harassment  and Transgender Policy (Students) (Amended 11/14/12)
The Governing Board desires to provide a safe school environment that allows all students equal access and opportunities in the district's academic and other educational support programs, services, and activities. The Board prohibits, at any district school or school activity, unlawful discrimination, harassment, intimidation, and bullying of any student based on the student's actual race, color, ancestry, national origin, ethnic group identification, citizenship, age, religion, marital or parental status, physical or mental disability, medical condition, status as a veteran or disabled veteran, sex, sexual orientation, gender, gender identity, or gender expression; the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics.
Transgender Policy
California Law Prohibits Gender-Based Discrimination in Public Schools.
The California Code of Regulation defines "gender" as: "a person's actual sex or perceived sex and includes a person's perceived identity, appearance or behavior, whether or not that identity, appearance, or behavior is different from that traditionally associated with a person's sex at birth." This policy is meant to advise school site staff and administrators regarding transgender and gender non-conforming student concerns in order to create a safe learning environment for all students, and to ensure that every student has equal access to all components of the District's educational program.

Board Policy 5145.3 [English]

C. Annual Notification of Uniform Complaint Procedures: 2013-14 (REVISED 7/29/13; 10/4/13)
This notice should be disseminated to students, employees, parents or guardians, school and district advisory committees, appropriate private school officials or representatives, and other interested parties.
D. Uniform Complaint Procedures (UCP) - Amended 5/22/13
For complaints regarding allegations of non-compliance with state and federal programs and/or for allegations of discrimination. These procedures should be posted in the main office of each school as well as at the district office. Please discard old documents and please post new documents.
  1. Administrative Regulation (AR) 1312.3 [English],[Spanish], [Chinese], [Vietnamese], [Cambodian-Khmer]

E. Williams Uniform Complaint Procedures (WUCP)
For complaints concerning lack of  textbooks or instructional materials, teacher vacancy or misassignment, unsafe conditions of  school facilities, unclean bathrooms and/or CAHSEE Intensive Instruction and Services.

These procedures are required to be posted in the main office of each school as well as at the district office. The Notice of Complaint Rights (E1) is required to be posted in every classroom of every school.
  1. Williams UCP Administrative Regulation 1312.4 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian] (doc)
  2. Williams UCP Notice to Parents, Guardians, Pupils and Teachers 1312.4 (E1):Complaint Rights [English], [Spanish], [Chinese], [Vietnamese], [Cambodian]  (doc)
  3. Williams UCP Complaint Form 1312.4 (E2): [English], [Spanish], [Chinese],  [Vietnamese], [Cambodian]  (doc)
F. California High School Exit Exam (CAHSEE) - Intensive Instruction & Services Program
Education Code section 37254 requires that the following notice be posted in the school office of each school serving students in grade 10-12, the district office, and on the internet website of the school district.
  1. Student Eligibility Notice [English], [Spanish], [Chinese], [Vietnamese], [Cambodian] (doc)

G. OUSD Police Complaints Process and Complaints Reports Policy (6/27/12)

The complaint and report process shall be used by any member of the public to report an incident that pertains to the conduct of the Oakland School Police Department. It may be used to document information regarding employee commendatory acts or misconduct. It can also be used to offer criticism and recommendations regarding policies, or to report any activities or conditions requiring an investigation, attention, or reform.

In order for timely review of the facts, including interviewing witnesses, the complaint should be filed within 120 days of the alleged misconduct. The public may file a complaint and report with the District Ombudsperson or James Williams, Chief of Police, 1011 Union Street, Oakland, CA 94607, Telephone (510) 874-7777; FAX (510) 874-7787 or online at


H. Sexual Harassment (Students) (Amended 10/26/12)

The Governing Board is committed to maintaining an educational environment that is free from harassment and discrimination. The Board prohibits sexual harassment of students by other students, employees, or other persons, at school or at school-sponsored or school-related activities. The Board also prohibits retaliatory behavior or action against persons who complain, testify, assist, or otherwise participate in district complaint processes.

Board Policy 5145.7 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian], [Arabic]

Administrative Regulation 5145.7 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian], [Arabic]

I. Bullying Policy (Students) (Amended 3/13/13)
The Governing Board recognizes the harmful effects of bullying on student learning and school attendance and desires to provide safe school environments that protect students from physical and emotional harm. District employees shall establish student safety as a high priority and shall not tolerate bullying of any student. Education Code 234.1 requires the Board to adopt a policy prohibiting discrimination, harassment, intimidation, and bullying.
Board Policy 5131.2 [English] [Spanish] [Chinese]
Administrative Regulation 5131.2 [English] [Spanish] [Chinese]
Bullying Incident Report Form [English] [Spanish] [Chinese]
J. Nondiscrimination in Employment (Personnel) (Amended 10/26/11)
The Governing Board prohibits discrimination against and/or harassment of district employees and job applicants at any district site or activity on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.
For more information, please contact:
Michael McGrath
Equal Employment Opportunities (EEO)/Reasonable Accommodations and Leaves Specialist
Human Resources Services and Support (HRSS)
1000 Broadway, Suite 295
Oakland, CA 94607
Telephone: (510) 879-8842
FAX:(510) 273-1511
Board Policy 4030 [English] 
Administrative Regulation 4031 [English] 
Level I Complaint form [English] 
Level 2 Appeal form [English] 
Last Modified on February 7, 2014
Last Modified on September 11, 2009